About
Always looking for ways to create new revenue streams at every opportunity based on exceptional management, leadership, communication, and planning skills.
Project Manager & Computer Programmer
- Birthday: February 9
- Website: https://monchdev.com/
- Degree: Master
- Email: ramong_flores@hotmail.com
- Freelance: Available
Facts
Happy Clients
Projects
Hours Of Support
Awards
Skills
HTML 85%
CSS 90%
JavaScript 75%
MS Office Suite 95%
Customer Service 97%
C/C++ 90%
Oracle DBMS 80%
Photoshop 75%
P&L Management 85%
leadership 95%
Resume
Sumary
Ramon Flores
Innovative and deadline-driven Computer Programmer, Strong problem-solving and analytical skills, Team leader and team player
- ramong_flores@hotmail.com
Education
Computer Programmer Diploma
2021 - 2022
Seneca College, Toronto, Ontario, Canada
GPA: 4.0 Graduated with High Honors
Master of Science in Industrial Engineering
2013 - 2015
Tecnológico de Monterrey, Mexico
GPA: 3.7 Percentile 92
Bachelor of Business Administration
2000 - 2005
Tecnológico de Monterrey, Mexico
GPA: 4.0 Percentile 95
Professional Experience
Service Hub Representative | The Service Hub
2022 - Present
Seneca Polytechnic, Toronto, Ontario, Canada
- Promptly responded to general inquiries from students, staff and Stakeholders in person, over the phone, chat, email.
- Manage all the tickets and queues correctly from Salesforce System.
- Consistenly improve student satisfaction through an expert resolution of issues and concerns.
Student Operations Support | International Student Services
2022 - 2022
Seneca Polytechnic, Toronto, Ontario, Canada
- Provide solutions to all International Students inquiries in person and using the Salesforce system.
- Manage all the tickets and queues correctly from Salesforce System.
- Plans, coordinates, and executes events, in-person and online.
New Business Leader
2018 - 2021
Corporacion Romsol, Mexico City, Mexico
- Responsible for implementing new processes, procedures and forming best practices.
- Built and maintained relationships with key actual distributors.
- Developed relationships with senior decision-makers (incl. CEOs, CFOs, CMOs, or VPs) within potential clients.
- Boosted company revenue by 30% during the first year of employment. Kept on with a sustained double-digit growth during the following years.
Client Operations Manager LatAm
2017 - 2018
Kantar Profiles, Mexico City, Mexico
- Assigning and controlling projects execution, tasks, staff and resource management within the accounts and the team.
- Monitoring employees performance and capacity, recommending process changes or trainings to improve KPIs.
- Ensuring project documents are complete, up-to-date and stored appropriately to the relevant policies/procedures
- Team leadership with effective management of multicultural teams, daily communication with USA, Mexico, Colombia, Brazil, Argentina and Operations Hub in Bulgaria.
- Increase 35% revenue for operating brands in LatAm region, as well as maintaining Operation Profit at 27%.